Refund and Return Policy

Refund and Return Policy Statement

Thank you for choosing our company’s online courses and membership services. To protect the rights of both parties, please read the following refund and return policy carefully:

1. Membership Subscription Fee Refund Policy

• Membership subscription fees are non-refundable once payment is made.

Explanation

• Nature of Digital Content:
  Once you subscribe as a member, you gain immediate access to all online courses, learning resources, and exclusive member features. Digital content cannot be returned like physical goods.
• Industry Standard:
  According to industry practice, most digital products and subscription services adopt a “no refund” policy to prevent unfair situations where users consume large amounts of content in a short time and then request a refund.
• Protecting Content Creators’ Rights:
  Immediate access to all courses and resources helps safeguard the legitimate rights of content creators and the platform.

Please read the course and membership details carefully before making payment. If you have any questions, feel free to contact us.

2. Physical Product Return and Refund Arrangement

• All physical products are covered by a seven-day return and refund guarantee.

Return and Refund Procedure

1. Application Period

   • Please contact our customer service within seven days of receiving the product to request a return.

2. Return Conditions

   • Products must be in brand new, unused condition, with original packaging, accessories, and invoice included.
   • If the product is damaged, defective, or does not match your order, please take photos and contact customer service immediately upon receipt.

3. Refund Arrangement

   • Once the returned product is confirmed to meet the return conditions, the refund will be processed within 7-14 business days after we receive the product, using the original payment method.
   • If the product does not meet the return conditions, the return and refund request will not be accepted.

4. Shipping Costs

   • For returns due to product quality issues or incorrect delivery, we will bear the return shipping cost.
   • For returns due to personal reasons (such as unsuitable or change of mind), the customer is responsible for the return shipping cost.

Special Notes

• Some items (such as consumables, personal hygiene products, limited edition items, etc.) may not be eligible for return. Please refer to the product page for details before purchasing.
• The return and refund policy is subject to change without prior notice. Please refer to our latest official announcement for the most up-to-date information.

If you have any questions, please feel free to contact our customer service.